of calls monitored, up from 5 to 10%
Case Studies
Novacall
How do you check every healthcare call for HIPAA compliance without an army of analysts?
- Client
- Novacall
- Discipline
- Development
- Media
The Brief
How do you check every healthcare call for HIPAA compliance without an army of analysts?
The Work
A compliance engine that transcribes and analyses calls in real time with NLP and ML. It flags a violation while the call is live, and compliance teams change the rules without engineering help.
Results
The Difference We Made
better compliance accuracy
lower QA cost
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