Terms & Conditions

1. Using our website

By using this website or placing an order, you agree to these terms. If you act on behalf of a business, you must have authority to enter into the relevant transaction. If you do not agree, please do not place an order or submit a payment.

2. Services, orders and delivery

We offer digital marketing, design, technology and related digital products and services. The scope, deliverables, fees, taxes, delivery schedule and payment milestones for a purchase are described in its quotation, proposal, invoice, order confirmation or service agreement.

Please check those details before paying. A separate written service or product agreement applies alongside these website terms. Any mandatory rights under applicable law remain unaffected.

Digital services and software access are delivered electronically or through the method stated in the relevant order or agreement. Contact us if an agreed delivery or access step has not been completed.

3. Pricing and online payments

The applicable quotation, invoice or checkout identifies the amount payable, currency and applicable taxes. Payments made through our integrated payment gateway are subject to the gateway's processing and security checks and any applicable payment-provider terms.

Keep your order confirmation and payment reference. A bank debit alone may not confirm a successful order; contact us if a payment appears incomplete, duplicated or incorrect so we can verify its status.

Do not send card security codes, banking passwords or one-time passwords through our enquiry form, email or WhatsApp.

4. Cancellations and refunds

You may request cancellation within 7 days of receiving the purchased product or service. Approved refunds are returned to the original payment method within 7 days after approval. Our Returns, Refunds & Cancellation Policy explains how to make a request and the information needed to locate your payment.

5. Your information and permitted use

Provide accurate contact and order information and ensure you have permission to share any material you send us. You must not use this website for unlawful purposes, impersonate another person, submit harmful content, attempt unauthorized access or interfere with website security.

6. Content and intellectual property

Website text, branding, artwork and other materials belong to Deepsense or their respective owners. Do not reproduce, sell or redistribute protected material without permission or another lawful basis. Ownership and usage rights for commissioned work or licensed software are determined by the applicable written agreement.

7. Privacy and third-party services

Our Privacy Policy describes how we handle information provided through this website. External websites, software and payment services may have their own terms and privacy policies. Please review them before using those services.

8. Website information and availability

We aim to keep website information accurate and accessible, but content may change and service interruptions may occur. Website descriptions do not replace the scope or commitments in your agreed quotation or contract.

Nothing in these terms excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited. Any separate service agreement remains subject to applicable law.

9. Changes and questions

We may update these terms and show the revised date on this page. Updates apply prospectively unless applicable law requires otherwise. Contact us using the details below if you need clarification before placing an order or paying.